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------- Interview with Miao Wei, Vice Minister of the Ministry of Industry and Information Technology
In response to the rapid decline in the development momentum of the equipment manufacturing industry, the state has introduced the "Equipment Manufacturing Industry Adjustment and Revitalization Plan." As the macro management department of the industry, the Ministry of Industry and Information Technology, together with other ministries, has implemented a series of related supporting policies for the implementation of the adjustment and revitalization plan and for the adjustment and revitalization of the industry. What kind of results have been achieved in the development of these tasks? When will China's equipment manufacturing industry stop falling and stabilize, and achieve its own strength in the process of coping with the international financial crisis? With these questions, the "Equipment Manufacturing" reporter interviewed Miao Wei, deputy minister of the Ministry of Industry and Information Technology.
In 2008, the industrial output value of equipment manufacturing enterprises above designated size reached 926.8 billion yuan, surpassing Japan and Germany, ranking second in the world.
While introducing policy measures to alleviate the economic downturn, it is necessary to face the immediate situation and focus on the next two or three years.
"Equipment Manufacturing": Due to the impact of the international financial crisis, the growth rate of the equipment manufacturing industry, which is a basic strategic industry of the national economy, has shown a rapid decline. As an industrial management department, how do you view this phenomenon? What is the overall response policy of the Ministry of Industry and Information Technology for the real problems that arise during the development of the equipment manufacturing industry?
Miao Wei: The equipment manufacturing industry is a strategic industry that provides basic equipment for various industries in the national economy. This industry has the characteristics of long industrial chain, high degree of association, strong ability to absorb employment, and intensive technology and capital. The equipment manufacturing industry is also an important guarantee for the upgrading of China's industrial industry and technological progress, and is a concentrated expression of the country's comprehensive strength. After 30 years of reform and opening up, China's equipment manufacturing industry has achieved remarkable results, forming an industrial system with complete categories, large scale and certain technical level, and has become an important pillar industry of the national economy. In 2008, the industrial output value of equipment manufacturing enterprises above designated size reached 926.8 billion yuan, surpassing Japan and Germany, ranking second in the world. At present, we are already at the forefront of the world in the fields of conventional power generation equipment, port machinery, cement equipment, and ships.
Since the second half of 2008, with the spread and deepening of the international financial crisis, our domestic real economy has been greatly affected and affected. The domestic and international market demand has shrunk sharply. The high-speed growth momentum of the equipment manufacturing industry has been slowing down for many years. The main economic indicators have continued to decline rapidly. Subsequent orders have plummeted, the capital chain has become tense, and some enterprises have fallen into difficulties. This situation, of course, has the impact of the shrinking external market caused by the international financial crisis, but one problem we cannot avoid is that due to years of rapid development, the equipment manufacturing industry has accumulated and formed some contradictions and problems that cannot be resolved. Due to external factors, the contradictions and problems in this area have been aggravated. According to this situation, the Party Central Committee and the State Council have reviewed the situation and timely issued a package plan to deal with the international financial crisis and maintain a steady and rapid growth of the national economy. In October and November last year, the Ministry of Industry and Information Technology reported to the State Council on the impact and impact of the international financial crisis and how to overcome the immediate difficulties in five industries (including equipment manufacturing). The State Council also issued a meeting minutes and issued a series of policies and measures, which laid a foundation for the formulation of the Equipment Manufacturing Industry Adjustment and Revitalization Plan. While introducing these policies and measures to alleviate the economic downturn, the leaders of the State Council are considering not only facing the immediate situation, but also focusing on the next two or three years, focusing on improving the technical level of our industry through effective policy measures while coping with the financial crisis. To enhance the competitiveness of our company.
There are more than 10 policy measures for the equipment manufacturing industry, and we are pushing hard. The effects of the policy measures that have been introduced so far are positively manifested. Some positive changes have taken place in the economic operation of the equipment manufacturing industry, and production has gradually stabilized.
"Equipment Manufacturing": What is the effect of the implementation and implementation of the Equipment Manufacturing Industry Adjustment and Revitalization Plan? What are the benefits of the equipment manufacturing industry from the implementation and implementation of the plan? Can the equipment manufacturing industry stabilize and embark on the track of sustainable development under the guidance and support of the policy?
Miao Wei: In order to promote the sustainable development of the industry after the financial crisis, the industry is at a new development level. The Development and Reform Commission and the Ministry of Industry and Information Technology have formulated 10 adjustment and revitalization plans for the industry. The adjustment and revitalization plans of these 10 industries have been approved by the State Council after repeated rounds of repeated discussions and have been promulgated and implemented one after another. Currently, six have been promulgated. According to the current situation, the adjustment and revitalization plan clarifies the policies and measures to be achieved through two or three years of hard work, the goals and tasks we have to achieve, and the different characteristics of each industry. Each industry adjustment and revitalization plan also has a detailed regulation on the direction of technological progress and technological transformation (the “Catalogueâ€). At the same time as we plan to promulgate, we will publish the Catalogue to the public at the same time.
Recently, in accordance with the requirements of the State Council, we are working with the National Development and Reform Commission to study and formulate plans for implementing various policies and measures in accordance with the requirements of the revitalization plan. Some of these policy measures have already been introduced. For example, the transformation of value-added tax has been introduced on January 1, 2009. This measure is very beneficial to our equipment manufacturing industry. In the past, enterprises purchased equipment could not be used as an input tax deduction. From January 1 this year (actually the Northeast region has already begun), it was implemented nationwide.
For example, the state decided to implement technical transformation of the equipment manufacturing industry for a long time. The central government did not arrange funds to support the technological transformation of enterprises. However, we understand that local governments at all levels actively support the technological transformation of enterprises. Technological transformation is a connotative development path. After we actively reflect it, it has been recognized by the Party Central Committee and the State Council, and in this year's investment, special funds have been arranged to fund enterprises to carry out technological transformation.
In terms of supporting the development of the equipment manufacturing industry, there are also policies aimed at the three rural issues and the agricultural machinery to the countryside: farmers buy agricultural machinery to give 30% (50% in the earthquake area) shopping subsidies and other shopping measures.
In addition, there are more than 10 policy measures for the equipment manufacturing industry, and we are pushing hard. For example, we are working with the Ministry of Finance and other relevant departments to study and formulate key parts and components for importing major technical equipment and raw materials exempt from customs duties and import value-added tax, and basically have reached consensus, some of our major equipment parts and raw materials. In the import process, import value-added tax will be exempted. In addition, we are also working with the Ministry of Finance to study the value-added tax on large castings and forgings, molds and CNC machine tools, from the original levy to the exemption. In addition, policies such as the establishment of a development fund for equipment manufacturing are expected to be introduced in the near future.
The effects of the current policy measures are being actively manifested. Some positive changes have taken place in the economic operation of the equipment manufacturing industry, and production has gradually stabilized. From January to April, the industrial added value of equipment manufacturing enterprises above designated size increased by 7.3% compared with the same period of last year. In March and April, the monthly growth of the previous year was 10.1% and 9.7% respectively. On the whole, the equipment manufacturing industry has initially reversed the momentum of excessively rapid growth, showing signs of bottoming out and stabilizing. Of course, a strong recovery has yet to be worked hard. We will pay close attention to the implementation of various policy measures, and make timely adjustments based on market changes to ensure a full recovery of the equipment manufacturing industry.
The State Council has decided to allocate 20 billion yuan of funds each year in the newly added central investment, mainly supporting the technological transformation of enterprises in a discounted manner. The 20 billion yuan central government investment can drive the whole society to invest 460 billion yuan, of which about 200 billion yuan will be invested in purchasing equipment.
"Equipment Manufacturing": When technology is strong, enterprises are prosperous. Strengthening technological transformation is an effective way to improve the development of equipment manufacturing industry and fundamentally strengthen China's equipment manufacturing industry. Excuse me, what kind of policy support will the state give to the equipment manufacturing industry in terms of strengthening technological transformation?
Miao Wei: Strengthening technological transformation is an important part of the package plan proposed by the Party Central Committee and the State Council to cope with the international financial crisis and ensure a stable and rapid economic growth. It is to implement the adjustment and revitalization plan for key industries, and to promote the adjustment and optimization of industrial structure. Major initiatives. The State Council has decided to allocate 20 billion yuan of funds each year in the newly added central investment, mainly supporting the technological transformation of enterprises in a discounted manner. According to preliminary estimates, the 20 billion yuan of central investment can drive the whole society to invest 460 billion yuan, which will drive the investment in equipment purchases of about 200 billion yuan. The equipment purchase demand of 200 billion yuan will provide a huge market for domestic advanced equipment.
In order to make good use of the 20 billion yuan of technological transformation funds, we and the National Development and Reform Commission jointly formulated and issued the "Special Investment Management Measures for Key Industry Revitalization and Technological Transformation" and the "Industrial Technology Progress and Enterprise Technology Transformation Catalogue". According to the management method, the first batch belongs to local enterprises, and the local reporting has been completed. The two ministries have jointly issued the project plan. In the entire investment, there are 783 projects with a total investment of 217.4 billion yuan, of which 243 are equipment manufacturing, with a total investment of 57.5 billion yuan. The application for the second batch of local projects has been completed. In addition, the central enterprise technological transformation project is also in the process of being arranged. We will work with the NDRC as soon as possible to carry out the project, and strive to complete the review and release at the end of May. We also learned that the province's technical transformation funds for a year (excluding cities and towns) are about 30 to 40 billion yuan. With the full implementation of the technological transformation project and the new central government investment in place, it will play a positive role in enhancing the confidence of enterprises and markets, expanding domestic demand and promoting industrial upgrading.
Encourage the use of the first set of equipment, once again has been widely recognized by various ministries.
To solve the first set of problems, "selling by rent" is a way to try.
"Equipment Manufacturing": The development and strength of China's equipment manufacturing industry, Chinese users should give priority to the use of equipment manufactured by Chinese companies, including giving the first set of first market opportunities. Excuse me, what do you think about the first set of the first set, some sp; nursery: encourage the use of domestic equipment, and establish a user risk compensation mechanism for the first set of equipment made in China. This policy has been proposed in the document promulgated by the State Council in 2006 on accelerating the revitalization of the equipment manufacturing industry. Some provinces and municipalities have also formulated corresponding policies for this purpose. But at the national level, this policy has not yet been implemented for various reasons. In the preparation of the equipment manufacturing adjustment and revitalization plan, we once again proposed that we should encourage the use of the first set of equipment as a top priority, which has been widely recognized by various ministries. Now, the Ministry of Industry and Information Technology is working with the National Development and Reform Commission to develop and encourage the use of the first set of rules, and has formed a file, including the identification of the first set of equipment, the declaration and confirmation of experimental demonstration projects, the procedures for user risk compensation, Implement compensation funding channels and so on.
However, we are really not enough to relieve the burden on users and promote the application of the first set. The "neon" phenomenon on the street can explain this problem. When you go to the street to see it, it is quite good when you put it on. If you don't have three months, you will have a broken arm. Why is this happening? In fact, it is a production enterprise of neon lights. Once sold, it is irresponsible for after-sales service after the sale. The unit that uses neon lights has no maintenance and maintenance ability for neon lights, which causes the phenomenon of lack of arms and short legs.
How can we fundamentally change this phenomenon? At a forum of the last CNC machine tool, I proposed a method of selling by rent. Neon I am not a one-time payment, but after you put it on me, I will give you the rent on a monthly basis. As long as there is a short leg with short arms, according to the contract, if it is not repaired in time, the rent will be deducted next month. If this mechanism can be established, I believe that the manufacturers of neon lights will definitely do a good job in after-sales service. Although our products can't be without defects, especially the first set, maybe we have a lot of experimental verification, and we can't completely guarantee reliability, quality and environmental protection. What should we do? Haier's successful experience is a typical example of service. It is not the advantage of Haier's products over other manufacturers. The most important thing is that Haier's service is better than others. In such a large country, so many after-sales service personnel can maintain long-term consistency, which is very remarkable. Other manufacturers have seen it and can't learn it. Everyone can see it, but they can't learn Haier and can't do Haier. What is the core competitiveness of enterprises, this is the core competitiveness. I can show it to you, but you can't learn.
Therefore, I have proposed that we not only implement the first set of domestically-made policies, but also encourage equipment manufacturers to establish equipment leasing companies. After using the contract, they can sign contracts without paying a lump sum. They can use the mechanism to guarantee after-sales service. jobs. If this is done well, we will not only get the user's reputation, customer satisfaction, we can also achieve better economic benefits. Whether it is GE in the United States or a car company in the United States, its capital gains are far greater than the benefits of the products. Shi Zhenrong of Taiwan Acer Group often talks about "smile curve", and some experts say that selling products is not as good as selling services. The reason is the same, that is, we must do after-sales service.
In response to the rapid decline in the development momentum of the equipment manufacturing industry, the state has introduced the "Equipment Manufacturing Industry Adjustment and Revitalization Plan." As the macro management department of the industry, the Ministry of Industry and Information Technology, together with other ministries, has implemented a series of related supporting policies for the implementation of the adjustment and revitalization plan and for the adjustment and revitalization of the industry. What kind of results have been achieved in the development of these tasks? When will China's equipment manufacturing industry stop falling and stabilize, and achieve its own strength in the process of coping with the international financial crisis? With these questions, the "Equipment Manufacturing" reporter interviewed Miao Wei, deputy minister of the Ministry of Industry and Information Technology.
In 2008, the industrial output value of equipment manufacturing enterprises above designated size reached 926.8 billion yuan, surpassing Japan and Germany, ranking second in the world.
While introducing policy measures to alleviate the economic downturn, it is necessary to face the immediate situation and focus on the next two or three years.
"Equipment Manufacturing": Due to the impact of the international financial crisis, the growth rate of the equipment manufacturing industry, which is a basic strategic industry of the national economy, has shown a rapid decline. As an industrial management department, how do you view this phenomenon? What is the overall response policy of the Ministry of Industry and Information Technology for the real problems that arise during the development of the equipment manufacturing industry?
Miao Wei: The equipment manufacturing industry is a strategic industry that provides basic equipment for various industries in the national economy. This industry has the characteristics of long industrial chain, high degree of association, strong ability to absorb employment, and intensive technology and capital. The equipment manufacturing industry is also an important guarantee for the upgrading of China's industrial industry and technological progress, and is a concentrated expression of the country's comprehensive strength. After 30 years of reform and opening up, China's equipment manufacturing industry has achieved remarkable results, forming an industrial system with complete categories, large scale and certain technical level, and has become an important pillar industry of the national economy. In 2008, the industrial output value of equipment manufacturing enterprises above designated size reached 926.8 billion yuan, surpassing Japan and Germany, ranking second in the world. At present, we are already at the forefront of the world in the fields of conventional power generation equipment, port machinery, cement equipment, and ships.
Since the second half of 2008, with the spread and deepening of the international financial crisis, our domestic real economy has been greatly affected and affected. The domestic and international market demand has shrunk sharply. The high-speed growth momentum of the equipment manufacturing industry has been slowing down for many years. The main economic indicators have continued to decline rapidly. Subsequent orders have plummeted, the capital chain has become tense, and some enterprises have fallen into difficulties. This situation, of course, has the impact of the shrinking external market caused by the international financial crisis, but one problem we cannot avoid is that due to years of rapid development, the equipment manufacturing industry has accumulated and formed some contradictions and problems that cannot be resolved. Due to external factors, the contradictions and problems in this area have been aggravated. According to this situation, the Party Central Committee and the State Council have reviewed the situation and timely issued a package plan to deal with the international financial crisis and maintain a steady and rapid growth of the national economy. In October and November last year, the Ministry of Industry and Information Technology reported to the State Council on the impact and impact of the international financial crisis and how to overcome the immediate difficulties in five industries (including equipment manufacturing). The State Council also issued a meeting minutes and issued a series of policies and measures, which laid a foundation for the formulation of the Equipment Manufacturing Industry Adjustment and Revitalization Plan. While introducing these policies and measures to alleviate the economic downturn, the leaders of the State Council are considering not only facing the immediate situation, but also focusing on the next two or three years, focusing on improving the technical level of our industry through effective policy measures while coping with the financial crisis. To enhance the competitiveness of our company.
There are more than 10 policy measures for the equipment manufacturing industry, and we are pushing hard. The effects of the policy measures that have been introduced so far are positively manifested. Some positive changes have taken place in the economic operation of the equipment manufacturing industry, and production has gradually stabilized.
"Equipment Manufacturing": What is the effect of the implementation and implementation of the Equipment Manufacturing Industry Adjustment and Revitalization Plan? What are the benefits of the equipment manufacturing industry from the implementation and implementation of the plan? Can the equipment manufacturing industry stabilize and embark on the track of sustainable development under the guidance and support of the policy?
Miao Wei: In order to promote the sustainable development of the industry after the financial crisis, the industry is at a new development level. The Development and Reform Commission and the Ministry of Industry and Information Technology have formulated 10 adjustment and revitalization plans for the industry. The adjustment and revitalization plans of these 10 industries have been approved by the State Council after repeated rounds of repeated discussions and have been promulgated and implemented one after another. Currently, six have been promulgated. According to the current situation, the adjustment and revitalization plan clarifies the policies and measures to be achieved through two or three years of hard work, the goals and tasks we have to achieve, and the different characteristics of each industry. Each industry adjustment and revitalization plan also has a detailed regulation on the direction of technological progress and technological transformation (the “Catalogueâ€). At the same time as we plan to promulgate, we will publish the Catalogue to the public at the same time.
Recently, in accordance with the requirements of the State Council, we are working with the National Development and Reform Commission to study and formulate plans for implementing various policies and measures in accordance with the requirements of the revitalization plan. Some of these policy measures have already been introduced. For example, the transformation of value-added tax has been introduced on January 1, 2009. This measure is very beneficial to our equipment manufacturing industry. In the past, enterprises purchased equipment could not be used as an input tax deduction. From January 1 this year (actually the Northeast region has already begun), it was implemented nationwide.
For example, the state decided to implement technical transformation of the equipment manufacturing industry for a long time. The central government did not arrange funds to support the technological transformation of enterprises. However, we understand that local governments at all levels actively support the technological transformation of enterprises. Technological transformation is a connotative development path. After we actively reflect it, it has been recognized by the Party Central Committee and the State Council, and in this year's investment, special funds have been arranged to fund enterprises to carry out technological transformation.
In terms of supporting the development of the equipment manufacturing industry, there are also policies aimed at the three rural issues and the agricultural machinery to the countryside: farmers buy agricultural machinery to give 30% (50% in the earthquake area) shopping subsidies and other shopping measures.
In addition, there are more than 10 policy measures for the equipment manufacturing industry, and we are pushing hard. For example, we are working with the Ministry of Finance and other relevant departments to study and formulate key parts and components for importing major technical equipment and raw materials exempt from customs duties and import value-added tax, and basically have reached consensus, some of our major equipment parts and raw materials. In the import process, import value-added tax will be exempted. In addition, we are also working with the Ministry of Finance to study the value-added tax on large castings and forgings, molds and CNC machine tools, from the original levy to the exemption. In addition, policies such as the establishment of a development fund for equipment manufacturing are expected to be introduced in the near future.
The effects of the current policy measures are being actively manifested. Some positive changes have taken place in the economic operation of the equipment manufacturing industry, and production has gradually stabilized. From January to April, the industrial added value of equipment manufacturing enterprises above designated size increased by 7.3% compared with the same period of last year. In March and April, the monthly growth of the previous year was 10.1% and 9.7% respectively. On the whole, the equipment manufacturing industry has initially reversed the momentum of excessively rapid growth, showing signs of bottoming out and stabilizing. Of course, a strong recovery has yet to be worked hard. We will pay close attention to the implementation of various policy measures, and make timely adjustments based on market changes to ensure a full recovery of the equipment manufacturing industry.
The State Council has decided to allocate 20 billion yuan of funds each year in the newly added central investment, mainly supporting the technological transformation of enterprises in a discounted manner. The 20 billion yuan central government investment can drive the whole society to invest 460 billion yuan, of which about 200 billion yuan will be invested in purchasing equipment.
"Equipment Manufacturing": When technology is strong, enterprises are prosperous. Strengthening technological transformation is an effective way to improve the development of equipment manufacturing industry and fundamentally strengthen China's equipment manufacturing industry. Excuse me, what kind of policy support will the state give to the equipment manufacturing industry in terms of strengthening technological transformation?
Miao Wei: Strengthening technological transformation is an important part of the package plan proposed by the Party Central Committee and the State Council to cope with the international financial crisis and ensure a stable and rapid economic growth. It is to implement the adjustment and revitalization plan for key industries, and to promote the adjustment and optimization of industrial structure. Major initiatives. The State Council has decided to allocate 20 billion yuan of funds each year in the newly added central investment, mainly supporting the technological transformation of enterprises in a discounted manner. According to preliminary estimates, the 20 billion yuan of central investment can drive the whole society to invest 460 billion yuan, which will drive the investment in equipment purchases of about 200 billion yuan. The equipment purchase demand of 200 billion yuan will provide a huge market for domestic advanced equipment.
In order to make good use of the 20 billion yuan of technological transformation funds, we and the National Development and Reform Commission jointly formulated and issued the "Special Investment Management Measures for Key Industry Revitalization and Technological Transformation" and the "Industrial Technology Progress and Enterprise Technology Transformation Catalogue". According to the management method, the first batch belongs to local enterprises, and the local reporting has been completed. The two ministries have jointly issued the project plan. In the entire investment, there are 783 projects with a total investment of 217.4 billion yuan, of which 243 are equipment manufacturing, with a total investment of 57.5 billion yuan. The application for the second batch of local projects has been completed. In addition, the central enterprise technological transformation project is also in the process of being arranged. We will work with the NDRC as soon as possible to carry out the project, and strive to complete the review and release at the end of May. We also learned that the province's technical transformation funds for a year (excluding cities and towns) are about 30 to 40 billion yuan. With the full implementation of the technological transformation project and the new central government investment in place, it will play a positive role in enhancing the confidence of enterprises and markets, expanding domestic demand and promoting industrial upgrading.
Encourage the use of the first set of equipment, once again has been widely recognized by various ministries.
To solve the first set of problems, "selling by rent" is a way to try.
"Equipment Manufacturing": The development and strength of China's equipment manufacturing industry, Chinese users should give priority to the use of equipment manufactured by Chinese companies, including giving the first set of first market opportunities. Excuse me, what do you think about the first set of the first set, some sp; nursery: encourage the use of domestic equipment, and establish a user risk compensation mechanism for the first set of equipment made in China. This policy has been proposed in the document promulgated by the State Council in 2006 on accelerating the revitalization of the equipment manufacturing industry. Some provinces and municipalities have also formulated corresponding policies for this purpose. But at the national level, this policy has not yet been implemented for various reasons. In the preparation of the equipment manufacturing adjustment and revitalization plan, we once again proposed that we should encourage the use of the first set of equipment as a top priority, which has been widely recognized by various ministries. Now, the Ministry of Industry and Information Technology is working with the National Development and Reform Commission to develop and encourage the use of the first set of rules, and has formed a file, including the identification of the first set of equipment, the declaration and confirmation of experimental demonstration projects, the procedures for user risk compensation, Implement compensation funding channels and so on.
However, we are really not enough to relieve the burden on users and promote the application of the first set. The "neon" phenomenon on the street can explain this problem. When you go to the street to see it, it is quite good when you put it on. If you don't have three months, you will have a broken arm. Why is this happening? In fact, it is a production enterprise of neon lights. Once sold, it is irresponsible for after-sales service after the sale. The unit that uses neon lights has no maintenance and maintenance ability for neon lights, which causes the phenomenon of lack of arms and short legs.
How can we fundamentally change this phenomenon? At a forum of the last CNC machine tool, I proposed a method of selling by rent. Neon I am not a one-time payment, but after you put it on me, I will give you the rent on a monthly basis. As long as there is a short leg with short arms, according to the contract, if it is not repaired in time, the rent will be deducted next month. If this mechanism can be established, I believe that the manufacturers of neon lights will definitely do a good job in after-sales service. Although our products can't be without defects, especially the first set, maybe we have a lot of experimental verification, and we can't completely guarantee reliability, quality and environmental protection. What should we do? Haier's successful experience is a typical example of service. It is not the advantage of Haier's products over other manufacturers. The most important thing is that Haier's service is better than others. In such a large country, so many after-sales service personnel can maintain long-term consistency, which is very remarkable. Other manufacturers have seen it and can't learn it. Everyone can see it, but they can't learn Haier and can't do Haier. What is the core competitiveness of enterprises, this is the core competitiveness. I can show it to you, but you can't learn.
Therefore, I have proposed that we not only implement the first set of domestically-made policies, but also encourage equipment manufacturers to establish equipment leasing companies. After using the contract, they can sign contracts without paying a lump sum. They can use the mechanism to guarantee after-sales service. jobs. If this is done well, we will not only get the user's reputation, customer satisfaction, we can also achieve better economic benefits. Whether it is GE in the United States or a car company in the United States, its capital gains are far greater than the benefits of the products. Shi Zhenrong of Taiwan Acer Group often talks about "smile curve", and some experts say that selling products is not as good as selling services. The reason is the same, that is, we must do after-sales service.
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