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3? 15 Consumer rights day is coming, various consumption problems are frequent, and consumer complaints accepted by the Consumers Association in recent days have increased significantly than before. Today, with the increasing awareness of consumers' rights protection, the quality problems and after-sales service problems of home products are increasing, which can't help but cause people to think deeply. Furniture, as the largest household product, accounts for at least 20% of household consumption, but the furniture market is chaotic, and it is more necessary to summarize the main problems of furniture complaints to netizens during the peak decoration season and summarize rights protection tips for your reference.
As the saying goes, you can't cry without seeing the coffin. Consumers will never be cautious about the quality of furniture if they have not tried to buy the furniture and it fades within a few days, or if the sofa is sunken after sitting for two days. In order to make it easier for everyone to understand the quality problems that may arise, the reporter uses the adapted buzzwords to explain, more vivid and easier to remember.
When does the furniture "formaldehyde door" take off?
Solid wood furniture has become a target for quality
Complaint Keyword: False or Real
Popular phenomenon: Solid wood is sold, and veneer is bought back. (It ’s milk that is eaten, grass is squeezed out ...)
Not long ago, the Lanzhou Consumers Association announced that in 2010, there were 33 furniture product complaints, of which 54.9% were of the nature of quality problems. Under such a high proportion, the complaints of solid wood furniture are the top priority. At the end of 2010, the Consumer Protection Committees in many places across the country conducted a spot check on the solid wood furniture market, and the results were startling. In the investigation of the Hangzhou solid wood furniture market by the Zhejiang Provincial Consumer Protection Commission, 13 pieces of "solid wood furniture" were sampled, and the qualified ones were zero.
Such data makes Guangdong people who are fond of solid wood furniture take a breath. I dare not imagine how many counterfeit products are flooding the current solid wood furniture market. Li Jia, director of the Consumer Investigation and Supervision Department of the Zhejiang Provincial Consumer Protection Commission, revealed that from the spot-checked brands, there are many big brands, that is to say, this phenomenon still exists in other cities across the country.
Before buying solid wood furniture, consumers should have a comprehensive and accurate understanding of the concept of solid wood furniture. At present, there are only three types of solid wood furniture, all solid wood, solid wood and solid wood veneer. According to the new national standard of "General Technical Conditions for Wooden Furniture", all solid wood furniture means that all wooden parts (except mirror pallets and beading) are made of solid wood sawn wood or solid wood board; Furniture made of solid wood board without surface treatment; solid wood veneer furniture, that is, furniture made of solid wood sawn wood or solid wood board and covered with solid wood veneer or veneer (wood veneer) on the surface.
Since the national standard has detailed regulations for solid wood furniture, why is there still the bad phenomenon of the original form of "artificial board" after the solid wood furniture is damaged? According to insiders, it is mainly because the wooden furniture market has formed a hidden rule. If the logo is unclear, the materials will be decided by the promoters; the merchants will not even write the materials on the documents; they will not provide product manuals or invoices; if the promise cannot be fulfilled, it will be difficult to return the goods. It can be seen that such unspoken rules have allowed unscrupulous merchants to dope so that fake loopholes can be drilled.
Complaint case:
"I repeatedly asked the promoters at that time, she vowed that she was absolutely pure solid wood furniture, but after being delivered to her home, she found that the seller claimed that a large part of the pure solid wood home was made of artificial wood veneer. Such furniture is pure Is it solid wood furniture? "At the beginning of 2011, reader Li complained directly to the Guangzhou Daily. He ordered a set of solid wood furniture with a total price of 22,000 yuan, including sofas, coffee tables, tables and chairs, TV cabinets, and so on. Wine cabinets, etc., the merchants claim that "the furniture materials are pure solid wood." However, it was only when he installed the furniture that he discovered that the solid wood furniture he bought was not pure solid wood, and in many places was MDF.
Rights protection suggestions:
Relevant functional departments should increase the dynamic supervision of furniture production and sales enterprises, and investigate and deal with violations of relevant standards, quality fraud and other violations in accordance with law. Consumers should choose well-known brand furniture products with long-term service guarantee when purchasing furniture, and can provide relevant information such as "furniture instruction manual" and test reports within the validity period; purchase furniture must sign a contract carefully, and save the invoice and three guarantee card , Service card, warranty certificate and other relevant documents, in order to protect rights in the future.
"Three Guarantees" of furniture to be perfected
Key words of complaint: sub-charge
Popular phenomenon: three bags of furniture, you are a cottage. (Rogue, you are all copycats.)
On the eve of March 15th, SouFun.com conducted a large-scale online survey of current home consumption. Facing the question of "furniture does not belong to the" Three Guarantees ", do you know?", More than half of netizens said they did not know until they participated in the survey. That is to say, most consumers take it for granted that furniture retailers should carry out repairs, replacements and refunds of furniture products. But the fact is that the country does not have clear "three guarantees" regulations for furniture products, but the "three guarantees" for furniture have industry rules, and the "three guarantees" for furniture vary from place to place.
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