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When buying furniture, several consumers handed the money directly to the brand store, not to the furniture city. They did not expect that this is a business called "private list" by the furniture city, which made them suffer, not only worried about the furniture that was delayed, but also took time to run to the furniture city one after another. . The Provincial Consumers Association believes that the merchants open a "private order" is driven by the interests, consumers are best to pay the money to the store.
The complaint has been paid for more than half a month. The furniture has not yet arrived. Ms. Liu bought a set of furniture at the “Langsa Furniture†in the China International Plaza of Mi's International Furniture City (hereinafter referred to as Mi's Furniture City), and handed over the money to “Langsaâ€. "Mrs. Boss Gao, agreed to deliver on December 11. However, more than half a month has passed and the goods have not been delivered. Ms. Gao always said that she had something at home and would not show up. Mie Furniture City said that it does not recognize "private orders."
Investigate the store to open several "private orders" in succession
On December 26, he came to Mie Furniture City. Nearly 400 square meters of "Langsa Furniture" is located on the first floor, furniture is still there, but there is no one.
Ms. Liu said that when she came here on December 19, “Langsa†was temporarily closed. The other party issued Ms. Liu with the “Miss International Furniture China Plaza Sales Listâ€, but the cover is the “Langsa Furniture Franchise Storeâ€. “When buying furniture, Ms. Gao, the owner of Llanga, said that if the money is handed over to the furniture city, the furniture city will be deducted one percent, so let me hand over the money directly to 'Langsa', also said that after-sales service is The manufacturer is responsible, not the furniture city, and will not be affected.†Ms. Liu said that she listened to these words and gave the 4100 yuan furniture to Ms. Gao.
There are also several consumers who have the same experience. They came here to buy furniture in October and November, and they got the order form or receipt document of “Langsa Furnitureâ€. Because the furniture was not late, they started to call Ms. Gao from the end of November, but the other party always said that there was a sick person in the family. After a few days, they sometimes did not pick up. Later, “Lanza†ceased to operate, and several consumers were even more devastated. They have found the Mie Furniture City many times, but the Furniture City has said that it is not responsible for the "private order."
Furniture City does not recognize "private orders"
On December 26, Manager Li of the China Store in Mi's Furniture City said that when consumers buy furniture, they must hand over the money to the furniture store. The counter will be issued with the furniture city "cash receipt" and "after-sales service. The "sales" of the chapter, such a documentary furniture city admitted. The "Langsa" customers who paid the money to the counter and did not receive the furniture, they have already refunded. However, the documents in the hands of Ms. Liu and others do not have the chapter of the Furniture City, which is a “private list†and the Furniture City is not responsible.
Manager Li said that according to the regulations of the Furniture City, merchants should be punished for opening “private ordersâ€. They have posted a lot of "Friendly Tips" in the furniture city to remind consumers to pay the money to the counter.
The store owner showed up but the problem remained unresolved. Under the persuasion of Manager Li, at 15 o'clock on December 26, Ms. Gao finally came to the furniture city. Ms. Gao said that she and the other two partners had contradictions, and that there was another illness in the family, which caused the current situation. She apologized to several consumers and promised to resume business as soon as possible. After consultation, Ms. Gao promised that on the 27th, some of the furniture that had arrived will be delivered to Ms. Liu, and the balance will be refunded on the 28th. However, as of yesterday, Ms. Liu has not received the furniture and has not received a refund.
It is not uncommon to see the phenomenon of "private orders". In the department stores, homes, building materials and other stores, the phenomenon of "private orders" is not uncommon. Some merchants claim that opening a "private order" can give benefits to consumers, making some consumers happy to accept "private orders." Recently, in the decoration industry, it is difficult for consumers to defend their rights because of “private ordersâ€. In order to save money, the owner signed a renovation contract directly with the designer. After discovering the problem, the owner found that the decoration company requested repair, but was told that it was not filed in the company, so it was not responsible, and the designer had resigned.
According to Sun Changjun, deputy secretary-general of the Provincial Association for the Promotion of Interests, many shopping malls now belong to the “store management styleâ€. The store provides venues and corresponding management to the brand operators, collecting rent and management fees. Some brand operators are driven by interests, and want to reduce costs, there has been a "private order" behavior. Sometimes, the brand operator will give the money to the consumer appropriately. In most cases, consumers do not know what effect a “private order†will have on themselves. Consumers are not at fault. Consumers should pay the "private bill" of the payment platform as "private transaction" between the brand operator and the consumer. The store does not know about the "private order", so the store does not recognize the "private order" and there is some truth. Therefore, the store should strengthen management and increase penalties for “private ordersâ€.
Sun Changjun reminded that once the consumer rights and interests are damaged, the store will bear the corresponding responsibility, but the brand operators may close the door. Therefore, the store is more trustworthy. When shopping in the mall, consumers should pay the money to the store.
The complaint has been paid for more than half a month. The furniture has not yet arrived. Ms. Liu bought a set of furniture at the “Langsa Furniture†in the China International Plaza of Mi's International Furniture City (hereinafter referred to as Mi's Furniture City), and handed over the money to “Langsaâ€. "Mrs. Boss Gao, agreed to deliver on December 11. However, more than half a month has passed and the goods have not been delivered. Ms. Gao always said that she had something at home and would not show up. Mie Furniture City said that it does not recognize "private orders."
Investigate the store to open several "private orders" in succession
On December 26, he came to Mie Furniture City. Nearly 400 square meters of "Langsa Furniture" is located on the first floor, furniture is still there, but there is no one.
Ms. Liu said that when she came here on December 19, “Langsa†was temporarily closed. The other party issued Ms. Liu with the “Miss International Furniture China Plaza Sales Listâ€, but the cover is the “Langsa Furniture Franchise Storeâ€. “When buying furniture, Ms. Gao, the owner of Llanga, said that if the money is handed over to the furniture city, the furniture city will be deducted one percent, so let me hand over the money directly to 'Langsa', also said that after-sales service is The manufacturer is responsible, not the furniture city, and will not be affected.†Ms. Liu said that she listened to these words and gave the 4100 yuan furniture to Ms. Gao.
There are also several consumers who have the same experience. They came here to buy furniture in October and November, and they got the order form or receipt document of “Langsa Furnitureâ€. Because the furniture was not late, they started to call Ms. Gao from the end of November, but the other party always said that there was a sick person in the family. After a few days, they sometimes did not pick up. Later, “Lanza†ceased to operate, and several consumers were even more devastated. They have found the Mie Furniture City many times, but the Furniture City has said that it is not responsible for the "private order."
Furniture City does not recognize "private orders"
On December 26, Manager Li of the China Store in Mi's Furniture City said that when consumers buy furniture, they must hand over the money to the furniture store. The counter will be issued with the furniture city "cash receipt" and "after-sales service. The "sales" of the chapter, such a documentary furniture city admitted. The "Langsa" customers who paid the money to the counter and did not receive the furniture, they have already refunded. However, the documents in the hands of Ms. Liu and others do not have the chapter of the Furniture City, which is a “private list†and the Furniture City is not responsible.
Manager Li said that according to the regulations of the Furniture City, merchants should be punished for opening “private ordersâ€. They have posted a lot of "Friendly Tips" in the furniture city to remind consumers to pay the money to the counter.
The store owner showed up but the problem remained unresolved. Under the persuasion of Manager Li, at 15 o'clock on December 26, Ms. Gao finally came to the furniture city. Ms. Gao said that she and the other two partners had contradictions, and that there was another illness in the family, which caused the current situation. She apologized to several consumers and promised to resume business as soon as possible. After consultation, Ms. Gao promised that on the 27th, some of the furniture that had arrived will be delivered to Ms. Liu, and the balance will be refunded on the 28th. However, as of yesterday, Ms. Liu has not received the furniture and has not received a refund.
It is not uncommon to see the phenomenon of "private orders". In the department stores, homes, building materials and other stores, the phenomenon of "private orders" is not uncommon. Some merchants claim that opening a "private order" can give benefits to consumers, making some consumers happy to accept "private orders." Recently, in the decoration industry, it is difficult for consumers to defend their rights because of “private ordersâ€. In order to save money, the owner signed a renovation contract directly with the designer. After discovering the problem, the owner found that the decoration company requested repair, but was told that it was not filed in the company, so it was not responsible, and the designer had resigned.
According to Sun Changjun, deputy secretary-general of the Provincial Association for the Promotion of Interests, many shopping malls now belong to the “store management styleâ€. The store provides venues and corresponding management to the brand operators, collecting rent and management fees. Some brand operators are driven by interests, and want to reduce costs, there has been a "private order" behavior. Sometimes, the brand operator will give the money to the consumer appropriately. In most cases, consumers do not know what effect a “private order†will have on themselves. Consumers are not at fault. Consumers should pay the "private bill" of the payment platform as "private transaction" between the brand operator and the consumer. The store does not know about the "private order", so the store does not recognize the "private order" and there is some truth. Therefore, the store should strengthen management and increase penalties for “private ordersâ€.
Sun Changjun reminded that once the consumer rights and interests are damaged, the store will bear the corresponding responsibility, but the brand operators may close the door. Therefore, the store is more trustworthy. When shopping in the mall, consumers should pay the money to the store.
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