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Clearly stressed that to buy all solid wood furniture, businesses also vowed to promise quality, who knows that most of the furniture sent is MDF material. Yesterday, Mr. Liu, who lives in Hongshan Xinghai Hongcheng, reported to the newspaper “Listening to the Hotline†that he bought a piece of furniture and encountered the business “Tiger Cat for Princeâ€.
Mr. Liu said that in order to ensure that the new home furniture and decoration style are consistent, he decided to set the furniture and then carry out the decoration. In January this year, the family went to the Qiqishan store of the Red Flag Family Generation Furniture Mall to purchase furniture. After visiting several shops, only the furniture of “wood and wood combination†was used. Mr. Liu, who only wanted to buy all solid wood furniture, eventually he was in “Hannoverâ€. "The store looks at a four-door bookcase and a desk with a price of more than 20,000 yuan. The discount price is 11578 yuan. The salesperson guarantees that the furniture is all solid wood.
After setting the furniture, Mr. Liu began to decorate. At the beginning of last month, the new home was finally renovated. Mr. Liu informed the “Hanover†store to deliver the goods. Who knows that the bookcase and desk sent to make the family stupid, “The whole solid wood furniture promised by the merchants Only a small part of the material is solid wood, and most of the main frame structures are MDF."
The reporter saw at Mr. Liu’s house that the desk had not been unsealed, and the bookcase had been assembled halfway. The backboard, side panels and compartments of the bookcase were all density boards of different thicknesses.
“When I first purchased it, I specifically confirmed whether the furniture was all solid wood. The salesperson said that if all the solid wood had to be re-customized, these were written into the contract.†Mr. Liu showed the contract for the sale of household goods signed at the time, and the reporter saw the agreement. The matter clearly states: "Customized products, non-quality problems are not refundable (paint color is the same, solid wood)."
According to the telephone number on the contract, the reporter first contacted the “Hanover†store, and the staff member replied directly: “Know the situation, but there is no power to deal with it.†When the reporter proposed to communicate with the store manager, the staff member said “I don’t know the phoneâ€.
Subsequently, the reporter contacted the Red Flag Home Generation Furniture Shopping Center after-sales service call. Manager Wang surnamed: “The solid wood furniture is divided into all solid wood furniture and non-full solid wood furniture. The furniture purchased by Mr. Liu is obviously the latter, more than 10,000 yuan. May buy all solid wood furniture, a set of good quality solid wood furniture at least 30,000 yuan."
Mr. Liu was very angry with Manager Wang’s statement. He questioned: “If there is such a distinction between solid wood furniture, the merchant should inform the consumer in advance, so that it is not honest, and it is a fool!â€
Manager Wang said that the shopping center is negotiating with Mr. Liu and proposes three solutions. One is a full refund, the other is to send a seat worth 1600 yuan, and the third is to replace another large desk. However, the customer refused the three options and insisted that the solid wood furniture must be delivered in accordance with the contract, and we continue to coordinate with the customer."
Mr. Liu said that in order to ensure that the new home furniture and decoration style are consistent, he decided to set the furniture and then carry out the decoration. In January this year, the family went to the Qiqishan store of the Red Flag Family Generation Furniture Mall to purchase furniture. After visiting several shops, only the furniture of “wood and wood combination†was used. Mr. Liu, who only wanted to buy all solid wood furniture, eventually he was in “Hannoverâ€. "The store looks at a four-door bookcase and a desk with a price of more than 20,000 yuan. The discount price is 11578 yuan. The salesperson guarantees that the furniture is all solid wood.
After setting the furniture, Mr. Liu began to decorate. At the beginning of last month, the new home was finally renovated. Mr. Liu informed the “Hanover†store to deliver the goods. Who knows that the bookcase and desk sent to make the family stupid, “The whole solid wood furniture promised by the merchants Only a small part of the material is solid wood, and most of the main frame structures are MDF."
The reporter saw at Mr. Liu’s house that the desk had not been unsealed, and the bookcase had been assembled halfway. The backboard, side panels and compartments of the bookcase were all density boards of different thicknesses.
“When I first purchased it, I specifically confirmed whether the furniture was all solid wood. The salesperson said that if all the solid wood had to be re-customized, these were written into the contract.†Mr. Liu showed the contract for the sale of household goods signed at the time, and the reporter saw the agreement. The matter clearly states: "Customized products, non-quality problems are not refundable (paint color is the same, solid wood)."
According to the telephone number on the contract, the reporter first contacted the “Hanover†store, and the staff member replied directly: “Know the situation, but there is no power to deal with it.†When the reporter proposed to communicate with the store manager, the staff member said “I don’t know the phoneâ€.
Subsequently, the reporter contacted the Red Flag Home Generation Furniture Shopping Center after-sales service call. Manager Wang surnamed: “The solid wood furniture is divided into all solid wood furniture and non-full solid wood furniture. The furniture purchased by Mr. Liu is obviously the latter, more than 10,000 yuan. May buy all solid wood furniture, a set of good quality solid wood furniture at least 30,000 yuan."
Mr. Liu was very angry with Manager Wang’s statement. He questioned: “If there is such a distinction between solid wood furniture, the merchant should inform the consumer in advance, so that it is not honest, and it is a fool!â€
Manager Wang said that the shopping center is negotiating with Mr. Liu and proposes three solutions. One is a full refund, the other is to send a seat worth 1600 yuan, and the third is to replace another large desk. However, the customer refused the three options and insisted that the solid wood furniture must be delivered in accordance with the contract, and we continue to coordinate with the customer."
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