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Ms. Zhang, who lives in Longdong Avenue, bought a brand of solid wood flooring in Yishan Lu Jia Shi Jia Building Materials Market. When installing the floor, workers provided a free maintenance service card. On the 22nd, according to the free maintenance service phone provided by the on-site installation worker, she contacted the other party's on-site service. After the end of the maintenance, the other party introduced with a favorable introduction and requested Ms. Zhang's client member. Finally, Ms. Zhang paid 998 yuan and signed a contract. The contract was withheld by Forest Trade Co., Ltd.
Yesterday, Ms. Zhang again received a phone call claiming that the brand's floor provided maintenance services. After the person was told that the floor had undergone maintenance, the other party had confessed that she had encountered a liar. The reporter's investigation found that the Forest Trade Co., Ltd. that was placed on the contract did not have any relevant information on the search engine. All the contact telephones were unanswered, and the employee who dialed the contract had no one to answer the call.
Free maintenance must see the householder
Ms. Zhang told reporters that on October 22th, after the renovation of her house, she arranged for Master Gu who was responsible for the renovation to contact the floor. After the maintenance worker arrives at the house and carries out simple maintenance on the floor, the other party insists on seeing the head of the household and claims that only the owner’s signature company can confirm it. When Ms. Zhang rushed home from the unit, the maintenance staff began to promote the relevant products that he brought, and suggested that Ms. Zhang join the customer's member, saying that after joining the membership, he can enjoy more value-added services. “The other person who claims to be the brand's floor staff is very sincere in communicating. Together with considering the need for regular care of the floor, he agreed to join as a room member.â€
Ms. Zhang signed a membership contract with the other party. After receiving the membership fee of RMB 998, the other party issued a receipt. When Ms. Zhang requested the invoice from the other party, the other party claimed to return the unit and send it immediately. “The invoice has not been received. Yesterday morning, I received a call. The other person also claimed to be the brand flooring manufacturer. To provide free maintenance for her, when I told the other party, the free maintenance had been done, and she is now the other party. The other party said that I was cheated and that the previous maintenance staff was false.†Afterwards, Ms. Zhang tried to contact the other party according to the telephone number in the contract. No one answered the call.
Reporter's investigation: All contacts on the contract are invalid
Ms. Zhang signed the membership contract with the other party. The company was paid by Shanghai Forest Trade Co., Ltd. and the maintenance worker’s signature was Yang Min. In order to attract Ms. Zhang to join the membership, Yang Min also maintained the floor in the original contract for one month. Once in two months, it was changed to once every two weeks. The reporter entered "Shanghai Forest Trade Co., Ltd." to search on Baidu search, there is no information on a related company. According to the company’s phone number and complaint phone number left on the contract, nobody answered the call.
The reporter dialed the mobile phone Yang Min had originally left to Ms. Zhang. When the reporter stated his identity, the other party claimed that he was not Yang Min. The explanation was that he borrowed the other person’s mobile phone and then hurriedly hung up the phone. When the reporter called again, the mobile phone was Shut down.
Flooring company: On-site service personnel are not agent partners
The reporter then contacted the brand flooring company. Miss Xie of the customer service center explained that the company did not have related floor maintenance products and there was no value-added service for customers to perform free maintenance. “The company’s agent in Shanghai, Diyang Economic and Trade Co., Ltd. has signed a partner, Mrs. Di Dijie Cleaning Company. The contact details are on the back of the installation documents. Ms. Zhang’s maintenance personnel are not the staff of Mrs. Di.†said Miss Xie, the company Has been received several times the customer related to the free floor maintenance cheated reflection, but each verification has nothing to do with the company, I hope customers can be vigilant.
Consumer Protection Committee: Customers Should Rational Consumption
City Consumer Protection Committee Complaint Office, Chen Min, said that the membership of the membership contract is Forest Trade Co., Ltd. This has nothing to do with the original brand floor. Ms. Zhang should sign a question mark at the time of signing, especially when it is necessary to pay. When making money, it is important to fully verify the true identity of the other party. "Cheats are generally used to attract customers with small profits. Everyone in the consumption process can avoid being cheated as long as they are rational."
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