The seven deadly sins of solid wood furniture with zero pass rate

Reporter: "Is this solid wood?"

Salesperson: "I don't believe it, I will hack it down and show you, if it is solid wood, you must take it away."

Be careful at this time, because the "solid wood" in their mouths may not really be solid wood.

A lot of greasiness in the furniture market

The solid wood is not real or good enough, because of guilty conscience, he does not want to mark the material on the invoice. In 2010, Zhejiang Province furniture consumption complaints reached 228, an increase of 7.5% year-on-year. Recently, the Provincial Consumer Protection Commission conducted a survey of 128 stores in 7 furniture markets in Hangzhou. The results shocked everyone. More than 99% of the operators were unable to provide furniture instructions. None of the 13 pieces of furniture that were sampled were Solid wood ".

12 brands on the "black list"

The reporter learned that during this inspection, the relevant departments secretly visited 7 markets including Hangzhou Heping Furniture Market, New Era Home Lifestyle Plaza, and Red Star Macalline Yifeng Store, and surveyed 12 sales brands and 13 samples. The surveyed furniture brands include: Federal Furniture, Jusang, Levi's, Shandong Jimei, Mingfengge, Salome, Shaoxing Sanshan, Jindi Dingsheng, Huaye, Meijiani, Shiao Yicaixuan, 12 brands including Feng.

Thirteen samples used artificial counterfeit solid wood to varying degrees, but only three of them agreed to return the goods when they were asked to return the products because of false publicity.

"We did not say that all solid wood was sold at all." In the return process, the merchant's first reaction was almost exactly the same. What's more, when a member of the Consumer Protection Committee asked for a return as a consumer, Meilijian Ni's merchant said, "Are you blind, don't talk nonsense if you are not blind".

A Levi's dealer said, "Can I buy an all-solid wood dining table for two thousand dollars?" Then he directly pushed the problem to the market and let consumers (members of the Consumer Protection Committee secretly interview) find the market to solve it. Only 3 brands, FedEx, Sanshan and Salome agreed to return the product.

Behind the zero pass rate of solid wood furniture

After investigating the solid wood furniture, the Provincial Consumer Protection Committee convicted the "seven crimes" of the solid wood furniture:

1 The identification label is not standardized; 2 The materials are all decided by the salesperson; 3 The second is good; 4 The false is true; 5 The false promotion; 6 The merchant refuses to indicate the material on the document; 7 Ignore the national laws and regulations and do not provide product instructions No invoices are provided. After false promotion, 80% of the manufacturers refuse to return the goods, and the market promises to consumers that they are only “fishing in the water”.

During the investigation, the Consumer Protection Committee found that many markets currently have "unreasonable returns", such as the first compensation advertised by Red Star Macalline and 30 days unreasonable returns; the 10 days advertised by New Times Home Life Plaza has no reason to return First, pay; other markets that claim to be dissatisfied and return, etc., seem to provide consumers with a market that is fully guaranteed, but when manufacturers are unwilling to return, "unreasonable return" has become a problem. The distributor will propose a number of conditions at this time: the consumer must conduct corresponding tests to prove that the manufacturer does indeed have false propaganda; if it is not satisfied, the returned product does not include samples, discounted products and unused products.

In addition, in accordance with the mandatory standard "Consumer Products Instructions Part 6: Furniture" promulgated by the country in 2001, the furniture sold must have instructions for use, and the furniture name must reflect the real attributes of the furniture. In this survey, more than 99% of the operators were unable to provide furniture instruction manuals.

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