There are difficulties in furniture pollution complaints
Who pays for home pollution?
When people are complaining about pollution in their homes, furniture pollution has also extended a black hand to modern people. It is reported that furniture pollution has become the third largest indoor environmental pollution after construction pollution and decoration pollution. The current standards and actual conditions make it difficult for consumers to win, and people are calling for new standards.
â— After the decoration, it will cost money to eliminate formaldehyde pollution.
Who should pay for this?
Moving a new home and living in a new house should have been a happy thing, but Mr. Fang, who moved to a new home and lived in a new house, was not happy. He reluctantly said: If you buy a defective product, we can return, exchange or even claim compensation. But if you pay for an unqualified "decoration product", who should pay the bill?
What should I do if the "qualified furniture" exceeds the standard?
Case 1: Mr. Jiang purchased a so-called “non-toxic, harmless, green and environmentally friendly†combination furniture worth more than 12,000 yuan in a large shopping mall furniture exhibition hall. After the new furniture was moved into the new room, the new room was full of pungent smell. Mr. Jiang then invited the professional testing company to test the air quality of the living room. The test results shocked Mr. Jiang, and the formaldehyde concentration of all sampling points in the room exceeded the national standard. Mr. Jiang found the mall and asked for a return. The mall believes that there are no quality problems. After receiving the complaint from Mr. Jiang, the Consumers Association came forward to mediate, but it ended in failure.
Difficulties in complaints: Now, all kinds of green furniture are flooding the market. Regardless of whether the social group that issued the “green†logo and certification is qualified, in the absence of the overall furniture testing standards, businesses that do not speak honestly often use the word “greenâ€.
In the current increasing complaints about furniture pollution, the harmful gases released by “qualified furniture†make the indoor environmental harmful substances exceed the standard, while the furniture producers and sellers refuse to return the goods according to the “standards for the inspection of furniture sheets and the inspection of furniture sheetsâ€. The contradiction between this current standard and the actual situation has become the main difficulty of the complaint. In other words, without the testing standards of the overall furniture, the consumer's rights and interests will not be maintained. Therefore, people should call for the introduction of new standards.
Tip: There are many causes of furniture pollution: firstly, the pollution of upstream products such as particleboard, large core board and medium density fiberboard. The use of unqualified materials will inevitably produce contaminated furniture. The quality of the products is inextricable. responsibility.
Followed by the furniture store, this is a problem that the barrier is not tight, whether to sell unqualified furniture, which involves the integrity of the business. Strict check and refusal to pollute the circulation of furniture is an unshirkable responsibility of furniture stores.
Finally, it is the consumer's own problem. You should go buy a branded product. Excluding those unqualified products into the market, without the market, there is no room for survival.
New house pollution, who will pay the bill?
Case 2: Mr. Fang purchased a set of commercial houses of more than 80 square meters. Because of the busy work, Mr. Fang spent more than 40,000 yuan in the renovation of the new house, and invited the decoration company. Unexpectedly, after more than two months, Mr. Fang and his wife, who had just stayed, often felt dizzy and loss of appetite, and the daughter who was 5 years old often had symptoms of dry mouth. To this end, Mr. Fang decided to find relevant departments to test the indoor air of the house. The results made them stunned: the four indicators tested were all seriously exceeded, and the root cause was that the building materials were unqualified. For this reason, Mr. Fang paid a lot of money: 300 yuan for formaldehyde detection, 450 yuan for benzene detection, 300 yuan for ammonia detection, 400 yuan for radioactivity detection, plus 10 yuan per square meter of treatment costs, which cost about several thousand dollars.
Status: For home improvement, environmental protection testing, etc., most home improvement companies are still playing the “edge ballâ€. Where to go for environmental testing? What is the cost? These problems often become the reason for consumers to delay testing or even not checking. Therefore, the consumer spent money to decorate is what kind of product he bought, which became unknown. The consequences are left to the consumer and pay the bill.
Opinion: At present, indoor air pollution caused by decoration is very common, and few consumers who have suffered injuries win the lawsuits of decoration companies and building materials manufacturers. The call for protection of consumer rights should be increased.
Lawyers said: In fact, the evidence of home improvement pollution is particularly troublesome because there are too many materials to decorate the house, and it is impossible to confirm which kind of material is causing the pollution. It is very easy for the decoration company to shirk its responsibility. Therefore, it is important to remember that when a consumer signs a contract with a decoration company, it should add provisions on indoor air quality. Once the indoor air pollution problem occurs after renovation, it is easy to maintain its legitimate rights and interests.
Related Links
There are new rules for protecting consumer rights
Home improvement
At present, the contracts signed between consumers and enterprises are basically formulated by enterprises. Most of the contract content focuses on the interests of enterprises, and it is difficult to reflect fairness in accountability.
Building materials
The General Administration of Quality Supervision, Inspection and Quarantine has formulated the "Limited Standards for Hazardous Substances in Interior Decoration Materials", which are commonly used for interior decoration projects, such as wood-based panels, solvent-based wood lacquers, interior wall coatings, adhesives, wood furniture, wallpapers, carpets, and PVC rolls. The harmful substances of 10 materials of concrete floor, concrete admixture and stone tile are controlled and have been enforced since January 1, 2002.
Recently, the "Handbook for Pollution Detection and Control of Decorative Materials" was introduced, which used some typical cases of indoor environmental pollution to systematically answer questions about the interior decoration materials that consumers care about, and played a role in "interior decoration materials." The role of propaganda and promotion of the Standards for Hazardous Substances.
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